Shipping and FAQs

Order and Shipping Information

We would like to say Thank You for your continuing support to Terminal D. We hope you love the items. When you agree to purchase from our website, you are automatically enter into contract with Terminal D and agree to the terms and conditions set below with Terminal D.

Terminal D is committed to providing a high standard of service to all our customers and treating them fairly. There may be times when you feel we have not lived up to this. If this happens, we would like to hear from you. Letting us know with the service you experience gives us the opportunity to put things right and to improve our service in future for everybody. Our dedicated staff are committed to working with you and to trying to resolve it to your satisfaction. You can share your concerns with us by e-mail:

When is my order consider accepted ?

Your order is only considered accepted (and a contract formed between us) when we despatch the goods to you. We will not be held wholly or partly responsible for any circumstances beyond our reasonable control, which cause the delay or failure to deliver the merchandise or services.

Do I need an account to place an order?

No. You don’t need an account to place an order. After you fill in the forms of requested information, i.e. billing & shipping address, email address, an account can be created for you automatically.

Who should I contact if I have any queries?

Please contact our customer service team simply email us by just click the email button in the contact us page. 


Free Delivery on all orders over £150.

Do You Ship Internationally?

Yes! Our global shipping goes to Europe, North and South America, Australia, Russia and Asia.

What Shipping Methods Are Available?

We currently use UK Royal Mail services to deliver the orders.

Shipping Cost

Please find our delivery services below:

  1. Uk- £4.99
  2. Europe – £12.99
  3. South America – £19.99
  4. North America – £29.99
  5. Australia – £29.99
  6. Asia – £29.99
  7. Russia – £29.99

Once your order had been despatched, we will email you a tracking number.

You may logged in to your account, click Track Your Order underneath the main menu section, it will lead you to your order page.


Uk Shipment

We aim to process your order within 2 working for despatch.

Orders delivered within 2-4 working days after despatched.
Outlying areas may take longer.
EU Shipment

We aim to process your order within 2 working for despatch.

Orders will arrive within 3-5 working days after despatched.

Outlying areas may take longer. Allow up to 10 working days for delivery to Greece and Greek Islands.

We ship outside of the EU on a Delivery Duty Unpaid (DDU) basis.

International Shipments
We aim to process your order within 2 working days for despatch.
Orders will arrive within 5-10 working days after despatched.
Outlying areas may take longer.
We ship outside of the EU on a Delivery Duty Unpaid (DDU) basis.
Customs, Tax and Duties

DELIVERIES OUTSIDE THE EU (including the Channel Islands):

We operate on a Delivered Duty Unpaid basis. This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid on delivery of your order.

Payment Information

What Payment Methods Are Accepted?

We use Paypal as our main payment gateway which allows you to make payment using variety of methods including: Paypal balance, bank account, debit card, credit card etc. You don’t need to have a Paypal account to make a payment. 

Is Buying On-Line Safe?

PayPal’s website is secure and encrypted. Any information you exchange is hidden from prying eyes. PayPal uses all of the same security features that you’d expect from any large financial institution.
In fact, using PayPal might even be safer than giving your credit card number directly.

Terminal D’s Voucher or Discount Code

You need to enter the code exactly as it was given to you, without any spaces. Type or copy and paste the code into the Coupon code’ box.

Once you’ve entered the code, click on ‘Apply Code’ and it will add the code to your order. When the code has been applied to your order, you’ll see the promo value and the total of your order will change to reflect the code.

You must enter the discount/promo code when you are checking out as it can’t be applied later.

If you find that your promo code isn’t working then please check the below:

  • You can only use one discount/promo code per order. This applies to our free delivery codes too.
  • Discount/promo codes cannot be used for gift vouchers or for any delivery charges.
  • As our discount/promo codes vary so do the terms and conditions of each, so make sure you check when you receive any codes. Codes may only be valid for certain items and the majority of codes will have an expiry date. You should be able to find the terms and conditions in the same place you found the code whether it be through an email or on our website.
  • Some codes will only work for specific people or for specific countries. The terms and conditions will state if the code can only be used in a certain country. If you’ve received the code in an email from Terminal D, then the code may also be locked to that email address. Make sure you’re trying to use the code using your Terminal D account that has the same email address as we sent the code to.


If your discount code is still not working after checking all of the above, please contact our customer service at

Returns and Refunds and Exchanges

How Can I Cancel Or Change My Order?

Please get in touch with our customer service team within 24 hours after placing your order to cancel or change your order. 

What happen if I want to cancel my order or exchange my order after the 24 hours I placed my ordered ?

 Once your ordered had been despatched, and you want cancel or exchange your order, you will responsible for the shipping cost and we will only refund for the cost of the item.

Terminal D Return and Refunds and Exchange Policy

We try hard to accept all the returns, Refunds and Exchange. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

Please note, we monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your Terminal D account.

Please contact Terminal D’s Customer service to make arrangement if you want to cancel or return or exchange an items before you sent out your items.

All the Returns and Refunds and Exchanges have to be qualify Terminal D’s Returns and Refunds and Exchanges’s criteria as set below.

Please print out the return note or exchange note and attached together with you return or exchange item.

you can get your return note or exchange note when you contacting our customer service.

Items returns to us without our return note or exchange note will be return to you at your own cost.

Returns will be processed within 2 working days, this may vary during busy periods. please allow 7 – 10  working days for your refunds to appear in your account.

Items received outside of our 28 day return period will be returned to you at your own cost.


(a) If you want to return an Item for a refund you can do so by returning the Item:

(i) to our mailing address at 44 Prayle Grove, London, NW2 1AY, United Kingdom

within 14 days of receipt and it must meet our Return and Refunds Criteria set out below. However, the cost of shipping is the customer’s responsibility.

(b) Where an Item which you wish to return is received or returned to us after this 14 day period but before 28 days from receipt by you of the Item, we will issue you with a credit voucher valid for 6 months for the appropriate amount. Any Items received or returned to us after this 28 day period will not be refunded or exchange and will be returned to you at your cost.

(c) Our store are unable to accept returns of Items purchase online.

(d) We will refund you on the original method of payment. If you used a gift card to pay for the Goods we will refund you by way of a gift card. If you made the payment using part giftcard and part credit/debit card or paypal, the giftcard element will be refunded first.

(e) Please note that all return postage costs are your responsibility.

(f) If you have returned the Goods to us because they are faulty, we will refund the price of the Goods in full, together with applicable delivery charges. However please note we cannot accept liability for an Item as faulty until it has been returned to us and we have had an opportunity to inspect it and meet our Faulty’s criteria as set below.



(a) If you want to exchange an Item for a different size, you can do so by email us to obtain the exchange note and return the Item:

(i) to our mailing address at 44 Prayle Grove, London, NW2 1AY, UK

within 28 days of receipt. Any items received after this 28 day period will not be accepted for an exchange.

(b) If a different Item is required for the exchange a separate order will have to be made.

(c) Our stores are unable to exchange Items purchase online.

(d) Item only qualify for exchanges if it meet our Exchanges criteria as set below.



(a) Terminal D cannot accept responsibility for Goods not received and a proof of signature is required to confirm receipt. We recommend you keep your tracking number until your refund or exchange has been processed.

(b) Please note that, all return postage costs are your responsibility. Returns hand carried to our store will not be accepted.

(c) Returns hand carried to our store will not be accepted.

(d) Your delivery costs will be refunded in the following circumstances:

  • If you cancel your order before dispatch.
  • If you return a faulty item where we inspected it and meet our Faulty criteria.
  • If we cancel your order due to stock availability
  • The product is faulty on dispatch. you must inform us the faulty due to the despatch within 48 hours of received your orders.

Please note:

  • Your delivery costs will not be refunded if you cancel your order post dispatch.


Returns and Refunds and Exchanges Criteria

(a) Please take reasonable care when opening original packaging and, where possible, ensure it is returned along with the Goods.

(b) All Goods should be inspected on arival and tried on with reasonable care being exercised and report your dissatisfaction or faulty of the goods within 2 working days.

(c) A requirement that Items should be returned unused and unworn and in an original condition as you received it, with all garment tags and care labels still attached. If returned Items are damaged or soiled we may not accept them and may send them back to you and/or refuse a refund.

(d) A requirement of prove of purchase, invoice number or order number.

(e) A requirement of within the deadline for Returns is 14 days

(f) A requirement of within the deadline for exchanges is 28 days.

(g) The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way! We recommend you obtain proof of postage.


Faulty Criteria

Please note that not all issues are faults of the product. Some instances can be cause by misused or general usage of the product or if the product has not been handled accordingly or not handled according to the care instructions and as a result, may not be determined as ” Faulty Product “



We’ll send your replacement to the original delivery address. To check or update your address details, log into My Account and click ‘edit’ below your Address Book (remember to click ‘Save’ when you’re done).

If the item is out of stock in the size or colour you have opted for, then a refund will be issued instead.

If you want a different item, the item you want is sold under a different product code, or the item you want is a different price to the price at which you bought the original product, then you’ll need to return the unwanted item for a refund and place a new order.

We’ll refund the price you purchased your item at – this includes sale items. If you’d like a refund for your goods but you can’t return them to us for any reason, then a refund for those goods will be at our discretion.

We are not responsible for any items that are returned to us by mistake.

Our returns address is: Terminal D, 44 Prayle Grove, London, NW2 1AY, UK.

Our Customer Service contact is